Refund policy
CANCELLATION, RETURN, REPLACEMENT & REFUND POLICY
(Applicable to all purchases made on solelab.in)
1. Cancellation by Solelab
Solelab reserves the right to cancel or refuse any order at its sole discretion, without prior notice.
Orders may be cancelled in circumstances including, but not limited to:
Product being out of stock or unavailable
Errors in pricing, product description, or technical details
Suspected fraudulent or unauthorized transactions
Payment verification issues
In such cases, if payment has already been made, the amount will be refunded to the original payment method.
2. Cancellation by Customer
No Order Cancellations:
Once an order is placed on solelab.in, it cannot be cancelled under any circumstances.
Applicable Products:
This policy applies to Sneakers, Apparel, Streetwear, Bags, Eyewear, Watches, Accessories, and all other items listed on the website.
3. Refund Policy
Solelab follows a strict non-returnable and non-refundable policy. Refunds will only be considered under the following exceptional circumstances:
Product received with a manufacturing defect
Item damaged during transit
Missing product(s) from the shipment
Incorrect product delivered
Refund Eligibility Conditions
To qualify for a refund, the following conditions must be met:
A clear and uninterrupted unboxing video must be recorded and shared as proof.
The issue must be reported within 48 hours of delivery.
Supporting photos/videos must be submitted within 3 days of delivery.
The product must be unused, unworn, and returned in original packaging with all tags intact.
The item must pass Solelab’s quality inspection and fraud verification process after return.
Once the claim is approved and verified, refunds will be processed within 5–7 business days to the original mode of payment.
4. Replacement & Exchange Policy
Solelab does not offer size exchanges or product swaps.
Replacements are permitted only in cases of verified manufacturing defects or wrong product delivery.
Replacement Process
Reporting Timeline: The issue must be reported within 4 days of delivery.
Proof Required: A clear unboxing video clearly showing the defect or issue.
Contact Details:
📧 mysolelab@gmail.com
Once the claim is verified, Solelab will arrange reverse pickup of the defective item. A replacement will be dispatched after successful inspection.
5. Important Terms
No returns or refunds will be accepted if an incorrect size or product was ordered by the customer.
Products will not be eligible for return due to improper handling, misuse, or incorrect application by the customer.
Solelab reserves the absolute right to make the final decision on all refund, replacement, and cancellation requests.
Need Assistance?
For any queries related to cancellations, refunds, or replacements, please contact us at:
📧 mysolelab@gmail.com
