Privacy policy
At Sole Lab, the privacy and security of your personal information is of utmost importance to us. We are committed to ensuring that all information collected when you access, browse, or use our website remains safe, protected, and handled in accordance with the applicable laws of India. Any personal details shared by you are treated with strict confidentiality and are used only for legitimate business purposes. All payment transactions carried out on our website are secured through encrypted SSL technology to ensure maximum protection.
Please note that this Privacy Policy may be updated or revised from time to time without prior notice. We encourage you to review this page periodically to stay informed about any changes. Additionally, this Privacy Policy applies solely to Sole Lab and does not cover the services, policies, or practices of our business partners, affiliates, or collaborators. We recommend reviewing the respective privacy policies of any third parties you may interact with through our platform.
What User or Customer Information Does Sole Lab Collect?
When you visit our website, Sole Lab automatically gathers certain information related to your device. This may include details such as your web browser type, IP address, time zone, and information about the cookies stored on your device. This data helps us understand how visitors access and use our website across different platforms, whether you are browsing through a PC, Mac, iPhone, Android device, or any other system.
As you continue to browse our website, we also collect information about the specific pages or products you view, the websites or search terms that directed you to our platform, and how you interact with our content. This automatically collected data is referred to as “Device Information.” It allows us to improve user experience, enhance website performance, and provide more relevant services to our customers.
We collect Device Information through various technologies. Cookies are small data files stored on your device that often contain an anonymous unique identifier to recognize your browser. Log files track activities on the website and gather information such as your IP address, browser type, internet service provider, referring and exit pages, as well as date and time stamps. Additionally, web beacons, tags, and pixels are electronic tracking tools used to monitor browsing behavior and understand how users engage with our website.
Information We Collect
Sole Lab collects certain personal details to provide you with a smooth and secure shopping experience. This includes your contact information such as your full name, email address, account password, phone number, and shipping address. These details are necessary to create and manage your account, process orders, and deliver products efficiently.
We may also collect transaction-related details connected to your purchases, including product information, pricing, date of purchase, transaction records, and payment history. However, sensitive payment information such as credit or debit card numbers, cardholder name, expiry date, CVV, or online banking credentials is not stored or retained by Sole Lab. This information is securely processed by our authorized payment gateway partners, who are PCI DSS Level 1 compliant, ensuring the highest standards of data security and protection.
In addition, we maintain records of your previous orders and purchase history to assist with customer service, returns, exchanges, and future recommendations.
How Sole Lab Uses the Collected Information
The information we collect is primarily used to process and fulfill your orders. This includes handling payment processing, arranging shipping, and sending order confirmations, invoices, or updates related to your purchase.
We may also use your information to communicate with you regarding your orders, respond to queries, provide customer support, and notify you about important updates. To protect both our customers and our business, we use relevant data to screen transactions for potential risk, fraud, or unauthorized activity.
Where you have provided consent or shared preferences, we may use your information to send promotional messages, updates, or advertisements related to our products, services, or special offers.
Device Information, such as IP address and browsing behavior, is used to enhance website performance, analyze customer interaction, improve user experience, and evaluate the effectiveness of our marketing campaigns.
Sharing of Personal Information
Sole Lab may share your personal information with trusted third-party service providers who assist us in operating our website and delivering services to you. For instance, we use Shopify to power our online store infrastructure. You can review Shopify’s privacy practices on their official website for further details.
We may also disclose personal information when required to comply with applicable laws and regulations, respond to legal requests such as subpoenas or lawful government inquiries, or protect our legal rights, property, and safety.
Your personal information is shared only to the extent necessary for legitimate business purposes and always in accordance with applicable data protection laws.
What Is the Extent and Purpose of Information Collected by Sole Lab?
At Sole Lab (solelab.in), we collect personal information only to the extent necessary to provide our services efficiently, securely, and in compliance with applicable laws. The information we gather and the purpose behind its collection are explained below.
When you create and manage an account on our website, we collect your name, email address, password, and any additional details you choose to provide, such as your phone number, shipping addresses, or gender. This information enables us to register your account, provide access to our services, and maintain your profile. The legal basis for collecting this information is the performance of a contract between you and Sole Lab.
When you place an order through solelab.in, we collect details such as your name, billing and shipping addresses, phone number, and order-related information including the products purchased, selected sizes, pricing, and transaction details. This information is necessary to process and deliver your order and is collected under the legal basis of performing our contractual obligations to you.
For payment processing, we collect relevant payment details such as credit or debit card information, cardholder name, and CVV; however, Sole Lab does not store this sensitive payment data. Such information is securely transmitted to our authorized payment service providers for processing. This collection is also based on fulfilling our contractual obligations to complete your purchase.
To provide effective customer support, including resolving issues, responding to queries, updating you about changes to our terms or policies, and gathering feedback about your experience, we may collect your name, email address, contact details, and communication history with us. This helps us ensure a smooth and satisfactory customer experience.
We may also use your contact and interaction history to monitor and improve the quality of our customer service operations. This processing is based on our legitimate business interests in maintaining and enhancing our services.
To manage, maintain, and improve the functionality of solelab.in, we collect certain technical information such as your device type, IP address, cookie identifiers, and browsing behavior. This data helps us optimize website performance, enhance security, and better understand how users interact with our platform.
Additionally, we may use your personal information to provide you with relevant marketing communications or targeted advertisements that may be of interest to you. Where you have consented to receive marketing messages, or where you have previously made a purchase through our website, Sole Lab and its trusted partners may occasionally send you updates, promotional offers, and news via email, post, or other communication channels. You may opt out of such communications at any time in accordance with applicable laws.
All information collected is used responsibly, securely, and strictly for legitimate business purposes in line with applicable data protection regulations.
Other Ways We May Use Your Information
In addition to the purposes outlined above, Sole Lab may use your personal information in several other ways to improve our services and operate our business efficiently. We may use your data to provide personalized product recommendations and create a more tailored shopping experience based on your browsing and purchase history.
Your information may also be used to conduct fraud prevention, risk assessment, and credit checks where necessary to determine whether we can safely and securely transact with you. This helps protect both our customers and our business from fraudulent or unauthorized activities.
Where applicable, we may use your details to manage loyalty programs, rewards, or promotional benefits associated with your account.
We may also use your information for advertising and retargeting purposes, including promoting Sole Lab’s products or services and those of our trusted partners. Additionally, your data may be used to generate aggregated, anonymized statistical reports that help us analyze trends, customer behavior, and overall business performance. These reports do not identify individual users.
Third-Party Service Providers
To operate solelab.in effectively, Sole Lab relies on carefully selected third-party service providers who assist us in delivering products and services. These providers are permitted to use your personal information only to the extent necessary to perform their designated functions.
We work with courier and logistics companies to deliver your orders. These service providers require access to essential order information such as your name, contact number, and shipping address to complete deliveries. Depending on your location, different regional or international courier partners may be engaged.
We use authorized payment service providers to process your payments securely. These providers handle your payment details, including credit or debit card information, and ensure secure transaction processing in accordance with industry security standards. Sole Lab does not store your sensitive payment data.
Where we collaborate with brand partners or designers featured on our platform, limited information may be shared in order to monitor customer preferences and assess brand performance. Any such data sharing is conducted in line with contractual and legal safeguards.
We also use analytics and search engine providers, such as Google, to help us analyze website traffic, improve performance, and optimize user experience. Marketing tool providers and performance marketing partners assist us in delivering relevant advertisements, recommendations, and promotional campaigns tailored to your interests.
Additionally, we rely on IT and technology service providers to host, maintain, and support our website infrastructure and data storage systems. This includes the e-commerce platform that powers solelab.in and related technical service providers that ensure our website operates securely and efficiently.
If you choose to log in to our website or mobile applications using third-party accounts such as Google or Facebook, or if you link your Sole Lab account to such services, you grant us permission to access certain information from those accounts, subject to your privacy settings with those platforms. The type of information shared depends on your account configuration and is governed by the respective third party’s privacy policy.
All third-party collaborations are governed by appropriate agreements to ensure your information remains protected and is handled in accordance with applicable data protection laws.
How Long Will Sole Lab Use My Information?
Sole Lab retains the personal information you provide for as long as your account remains active with us. Your data is maintained to ensure seamless access to our services, order history, customer support, and related business operations. Even after you stop using our services, we may retain certain information for a reasonable period to address any queries, resolve disputes, handle claims, or comply with legal and regulatory obligations that apply to us.
Once you terminate your account or discontinue using our services, your information may be stored in an aggregated and anonymized format for analytical and business improvement purposes. This means the data will no longer identify you personally. However, if you wish to have your personal data deleted after closing your account, you may request deletion by contacting us, and we will process your request in accordance with applicable laws.
Your Rights
If you are a resident of India, you have the right to access the personal information we hold about you and to request that your information be corrected, updated, or deleted. You may also withdraw consent for certain types of data processing, subject to legal or contractual restrictions.
We process your personal information primarily to fulfill contractual obligations (such as processing and delivering your orders) and to pursue our legitimate business interests, including improving our services and preventing fraud.
If you would like to exercise your rights or have any questions regarding our privacy practices, you may contact us at:
Email: mysolelab@gmail.com
We are committed to addressing your concerns promptly and ensuring your information is handled responsibly and transparently.
